March 1, 2026
Welcome to Remplox. By accessing or using our website, services, or solutions, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our services.
1. About Remplox
Remplox is a customer experience (CX) operations and outsourcing company providing end-to-end customer support, CX strategy, operational support, AI-enabled CX solutions, and related business services for companies worldwide.
2. Acceptance of Terms
By accessing this website or engaging with our services, you agree to these Terms of Use and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
3. Services
Remplox provides services including, but not limited to:
- Omnichannel Customer Support
- CX Operations Management
- Technical Support
- Back-Office Operations
- CX Strategy & Consulting
- AI & Automation Support
- Analytics & Reporting
- Trust & Safety Operations
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
4. Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt unauthorized access to systems or data
- Interfere with website security or performance
- Copy, distribute, or misuse website content without permission
5. Intellectual Property
All content on this website, including text, branding, graphics, logos, designs, and service descriptions, is the property of Remplox unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use any content without prior written consent from Remplox.
6. Client Responsibilities
Clients engaging with Remplox agree to:
- Provide accurate business information
- Maintain lawful business operations
- Respect agreed payment terms and service agreements
- Avoid misuse of Remplox staff, systems, or services
7. Confidentiality
Remplox values confidentiality and business privacy. Any confidential information shared during service delivery will be handled responsibly and protected using reasonable operational and technical safeguards.
Additional confidentiality obligations may be outlined in separate agreements or contracts.
8. Limitation of Liability
Remplox shall not be liable for:
- Indirect or consequential damages
- Business interruption or loss of profits
- Third-party system failures
- Delays caused by external providers or force majeure events
Our total liability relating to any claim shall be limited to the amount paid for the relevant services, where permitted by law.
9. Third-Party Services
Our website or services may include integrations, links, or references to third-party platforms or software providers. Remplox is not responsible for the policies, availability, or practices of third-party services.
10. Payments & Agreements
Service pricing, billing terms, project scope, and payment schedules will be defined in separate proposals, contracts, or invoices between Remplox and the client.
Failure to comply with payment obligations may result in suspension or termination of services.
11. Termination
We reserve the right to suspend or terminate access to our services or website if these Terms of Use are violated or if misuse is identified.
12. Disclaimer
All services and website content are provided on an “as available” basis without warranties of any kind, unless explicitly stated in a signed agreement.
While we strive to maintain accurate information and reliable services, we do not guarantee uninterrupted operation or error-free performance.
13. Governing Law
These Terms of Use shall be governed by and interpreted in accordance with the laws of Sri Lanka.
14. Changes to These Terms
Remplox may update or revise these Terms of Use at any time. Updated versions will be posted on this page with the revised effective date.
15. Contact Us
For questions regarding these Terms of Use, please contact:
REMPLOX (PVT) LTD
341 C, Subodharama Road, Peradeniya 20400, Sri Lanka
Website: www.remplox.com
Email: hi@remplox.com
Phone: +94 77 107 7070
About this page
Read our terms and conditions to understand the guidelines and rules for using our services and website.
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