March 1, 2026
Welcome to Remplox. Your privacy matters to us. This Privacy Policy explains how REMPLOX (PVT) LTD (“Remplox”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you visit our website, communicate with our team, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. About Remplox
Remplox is a customer experience (CX) outsourcing company based in Sri Lanka, providing omnichannel customer support, CX operations, consulting, AI-enabled workflows, and related business process outsourcing services for businesses worldwide.
2. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Phone number
- Business details
- Job title
- Communication preferences
Technical & Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Website usage behavior
- Cookies and analytics data
Client & Operational Data
As part of providing CX outsourcing services, we may process customer interaction data, support tickets, communication records, and operational information on behalf of our clients.
3. How We Use Your Information
We use information to:
- Respond to inquiries and requests
- Provide and improve our services
- Communicate with clients and prospects
- Deliver customer support and CX operations
- Improve website performance and user experience
- Analyze operational and service performance
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell personal information to third parties.
4. Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
Cookies may help us:
- Understand website performance
- Remember user preferences
- Improve security
- Measure marketing effectiveness
You may disable cookies through your browser settings; however, some website functionality may be affected.
5. Data Sharing & Third Parties
We may share information with trusted third-party service providers who support our operations, including:
- Cloud hosting providers
- CRM and helpdesk platforms
- Communication and collaboration tools
- Analytics providers
- Payment or invoicing platforms
These providers are only permitted to access information necessary to perform their services and are expected to maintain appropriate security measures.
We may also disclose information when required by law, regulation, or legal process.
6. Data Security
Remplox takes reasonable administrative, technical, and organizational measures to protect personal and business information from unauthorized access, disclosure, alteration, or destruction.
While we work to maintain secure systems and processes, no internet-based transmission or storage method can be guaranteed to be completely secure.
7. International Clients & Data Processing
Remplox serves businesses globally. By using our services, you understand that information may be processed or accessed from Sri Lanka and other operational locations where our partners or service providers operate.
We aim to maintain appropriate safeguards for international data handling and operational security.
8. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Maintain operational records
- Comply with legal or regulatory requirements
- Resolve disputes and enforce agreements
9. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access to your information
- Correction of inaccurate information
- Request deletion of personal data
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted to us using the contact information below.
10. Third-Party Links
Our website may contain links to external websites or platforms. Remplox is not responsible for the privacy practices or content of third-party websites.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy or our data practices, please contact us:
REMPLOX (PVT) LTD
341 C, Subodharama Road, Peradeniya 20400, Sri Lanka
Website: www.remplox.com
Email: hi@remplox.com
Phone: +94 77 107 7070
About this page
Learn how we protect your personal information and ensure your privacy while using our website.
Legal & Policy Pages